Refund Policy

14-day refund, no questions asked

If you are not happy with a Pro purchase, you can get a full refund within 14 days of the purchase date. You do not need to give a reason.

How to ask for a refund

Ask Vollachia directly: email hello@vollachia.com from the email address used for the purchase.

We process the refund through Stripe, back to the original payment method. Banks usually show it within 5 to 10 business days.

What happens after a refund

Pro for the refunded purchase ends on your account, and the extension returns to the free plan within a few days, when its license is next renewed. Your local data stays in your browser.

After 14 days

After 14 days we still refund when the law requires it, when a paid feature you bought stopped working and we cannot fix it, or when we change a paid feature in a way that materially reduces what you bought. Write to us and we will review it within 5 business days.

Chargebacks

Please contact us before opening a dispute with your bank: a refund requested directly from us is faster. A chargeback ends Pro for that purchase.

Your consumer rights

This policy adds to, and does not reduce, any right you have under consumer law, including the right of withdrawal in the Brazilian Consumer Defense Code (art. 49).

Seller

VOLLACHIA DESENVOLVIMENTO DE SOFTWARE SOB ENCOMENDA LTDA, a Brazilian company registered under CNPJ 69.483.689/0001-59, based in Curitiba, Paraná, Brazil (“Vollachia”, “we”). Contact: hello@vollachia.com.

Vollachia is the seller. Payments are processed by Stripe.